T&Cs and Privacy Policy

Terms & Conditions


Introduction

Helpmate Rome is a linguistic service that helps people in their search for long-term accommodation in and around Rome by acting as an intermediary between non-Italian-speaking property searchers and Italian agencies/owners. While I will make every reasonable effort to help you secure accommodation, you understand and accept that you are paying for the service, regardless of its outcome.


Confidentiality

I treat all your information and personal data as strictly confidential, except as necessary to carry out my services (for example, information that needs to be shared with agencies I am contacting on your behalf). Please see my privacy policy for further details of how I process your data and ensure your confidentiality.


Free initial consultation

I offer all potential clients an online consultation (up to 30 minutes) in which to find out their needs and requirements. This consultation is free of charge and you are under no obligation to engage my services thereafter. Equally, I may conclude that I am unable to help you in your search, and hence decline you as a client.


Pricing (2024)

Advance payment is required in all cases (for enquiry + viewing package deals only, I accept 50% of payment in advance + 50% after first viewing). No refunds are offered for part-used package deals, although any excess may be applied in part or full payment of an additional service.

Accepted payment methods: Bank order (charges payable by sender), Stripe*, PayPal*. 

* 5% surcharge applied to payments via Stripe and PayPal.

VAT not applicable.


Enquiries

Service where you find the property ad you’d like me to enquire about, and I ring the agency for you. By engaging me to make enquiries on your behalf, you give me permission to book viewings in your name and you undertake to attend said viewings. If there are any dates or times when you are unavailable, you must tell me beforehand.

Includes: phone call to agency (up to three attempts made per advert) and feedback to client. (Property search not included.)

Individual enquiries:

- First enquiry free; thereafter €20* each.

Package deals:

- First 11 enquiries (=10 + 1 free): €150*

- Every 10 enquiries thereafter: €100*


Viewings (within Rome metropolitan area)

If you’ve already arranged the viewing but need someone to accompany you:

- €125* per viewing – includes interpreting during the viewing, verbal feedback on my impressions.

If you’ve already arranged the viewing but need someone to attend it on your behalf:

- €150* per viewing – includes viewing, video and/or photos, brief written report.


Enquiry + viewing package deals (within Rome metropolitan area)

The housing market in Rome is highly competitive, meaning you’ll likely need to view several properties before striking a deal.

For this reason I offer the following package deals: 1

Unlimited enquiries up to and including 3 viewings

Without Property Search (you send me the ads you’re interested in)

With Property Search 2 (I search for ads you might be interested in and send them to you)

Viewings accompanying you

€450*

€550*

Viewings on your behalf (includes report + video/photos)

 

€500*

€600*

Notes

1 Valid for 45 calendar days from date of first enquiry

2 Websites searched: immobiliare.it, idealista.it, casa.it.


Post-viewing services (within Rome metropolitan area)

Offers

- Help with preparing and submitting offer (includes liaising with agency prior to submission)

  Online: €50*

  In person: €125*

Signing the contract

Disclaimer: I am not a lawyer and cannot give legal advice on, nor take responsibility for, the contents of any contract.


- Interpreting during signing of contract and taking over of property: €150*


Viewings and services outside Rome Metropolitan area

- Fee to be agreed on case-by-case basis, contingent on travelling time from Rome.


Post-moving practicalities

Transfer of utilities:

- €75* per utility

Other services:

 - Fee to be agreed on case-by-case basis


 * 5% surcharge applied to payments via Stripe or PayPal.

Privacy policy

This site is owned by Marie-Helene Hayles. This privacy policy explains how I use the personal data I collect from you when you use my website.

Topics:

  • What data do I collect?
  • How do I collect your data?
  • How will I use your data?
  • How do I store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do I use cookies?
  • What types of cookies do I use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to my privacy policy
  • How to contact me
  • How to contact the appropriate authorities

What data do I collect?

I collect the following data:

  • Personal identification information (Name, email address, phone number, etc.)

How do I collect your data?

You directly provide me with most of the data I collect. I collect data and process data when you:

  • Use or view my website via your browser’s cookies.
  • Contact me via email, WhatsApp, telephone or the contact form on my website.

How will I use your data?

I collect your data so that I can:

  • Manage your account.
  • Email you with special offers on other products and services I think you might like.
  • Make arrangements with other companies on your behalf.

How do I store your data?

I may store your data manually or electronically. Any data stored electronically will be stored on my password-protected PC, my PIN-protected smartphone and in secure servers, and any data stored manually will be stored in my office. I will keep your data for 10 years (as required by Italian law) after your last use of my services. Once this time period has expired, I will delete your data by removing it from my electronic devices and manual records.

What are your data protection rights?

I would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to ask me for copies of your personal data.

The right to rectification – You have the right to request that I correct any information you believe is inaccurate. You also have the right to request that I complete the information you believe is incomplete.

The right to erasure – You have the right to request that I erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that I restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to my processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that I transfer the data that I have collected to another organization, or directly to you, under certain conditions.

If you make a request, I have one month to respond to you. If you would like to exercise any of these rights, please contact me at info@helpmaterome.com

Call me at: 348 728 5485

Or write to me: Marie-Helene Hayles 

                        Via Lago di Lesina 31

                        00199 Roma

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit my website, I may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

How do I use cookies?

I uses cookies in a range of ways to improve your experience on my website, including:

  • Understanding how you use my website

What types of cookies do I use?

My website uses a number of different types of cookies:

  • Functionality – I use these cookies so that I recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – I use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of my website features may not function as a result.

Privacy policies of other websites

My website may contain links to other websites. My privacy policy applies only to my website, so if you click on a link to another website, you should read their privacy policy.

Changes to my privacy policy

I keep my privacy policy under regular review and place any updates on this web page. This privacy policy was last updated on 27 September 2024.

How to contact me

If you have any questions about my privacy policy or the data I hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact me.

Email me at: info@helpmaterome.com

Call me: +39 348 728 5485

Or write to me at:        

Marie-Helene Hayles

Via Lago di Lesina 31

00199 Roma

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that I have not addressed your concern in a satisfactory manner, you may contact the Italian Privacy Authority:

Email: rpd@gpdp.it.

Address: Garante per la protezione dei personali – Responsabile della Protezione dei dati personali, Piazza Venezia, 11, IT-00187, Roma